Claims guidance
Call the office for guidance on reporting a loss. Do not send policy numbers, claim details, photos, or other sensitive information through the website callback form.
For current customers
Claims & Policy Service
For help with a claim, policy question, service need, or payment guidance, call the Marceline office at (660) 376-4200.
Safety comes first.
If anyone is hurt or there is a fire, gas leak, or immediate danger, call 911 first.
Start with the office
Call for the right next step.
Office hours are Monday–Friday, 9:00 AM–5:00 PM. The agency can help identify the appropriate carrier process and information for your situation.
Policy service
Call the office for questions about coverage, vehicles, drivers, addresses, documents, renewals, or cancellations. Online messages do not make a request effective.
Payment guidance
Payments cannot be made through this website. Call the office for guidance about the appropriate payment path for your policy.
Important coverage boundary
Speak directly with a licensed agent.
Coverage cannot be bound, changed, cancelled, or guaranteed through this website. A claim report or service request does not by itself confirm coverage or change a policy. Coverage and effective dates are determined by the policy and confirmed through the appropriate agency or carrier process.
Call (660) 376-4200